FAQ

At times we all need assistance. Whether you're looking for the correct pronunciation of "Schlage" or instructions on programming a keypad lock, this is a great place to start. Browse commonly asked questions below or scroll down to submit your own.
GENERAL INFORMATION

Schlage is a part of the Allegion family of brands, located in Singapore, where we have our South East Asia head office. Contact us here

View our list of resellers in the region here.

Schlage are proud to stand behind our products which have been crafted to the highest quality. Schlage Digital Door Lock has a warranty period between 2 years. You can find the warranty information on the individual product page or under the warranty section here. 

 

 

TROUBLESHOOTING & HELP

Each Schlage product has a required door thickness for installation. Do check information in product catalogue, with a reseller or our Customer Service Team for more information.

Visit our contact page to submit an enquiry or email us at sea.info@allegion.com

For phone enquiries please contact our Singapore based Customer Service Team on +65 6488 2562.

 

 

DIGITAL DOOR LOCKS BASICS

Each Schlage product has a required door thickness for installation. Do check information in product catalogue, with a reseller or our Customer Service Team for more information.

There are various ways to access your Lock, RFID card, PIN code, with some models enabling fingerprint access. The high-end Schlage models allow you to use your mobile app to access too! 

Explore our range of digital door locks here.

The lock will alert the user when the battery falls below a certain voltage, please change the battery immediately if so.

Most of the locks come with mechanical key override, if all else fails, you can use the key included to open the door. 

Alternatively, you can use a 9V battery to power up the lock for a one-time access with your credentials.

 

 

DIGITAL DOOR LOCK SELECTION & INSTALLATION

Schlage have a wide range of digital door lock suitable for different kinds of applications. Schlage digital door lock are design with safety and security in mind, our locks offer you many safe and easy ways to access your home.  

Our locks also allow user to exit the house with a single turn, push in event of emergency.

Schlage provides many designs, functions and colours for your selection, depending on your door type and usage, there is definitely one for you. Head down to one of the resellers to choose your Schlage digital lock. Visit our list of resellers here.

View our range of smart locks here.

Our resellers usually provide the installation with the lock. As this required special tools and knowledge, we suggest we leave it to the expert!

 

 

 

Looking for more answers?

Get in touch with our team at Schlage for further assistance by either calling or writing to us!